Terms of Service

    Last Updated: June 2, 2026

    1. Agreement to Terms

    These Terms of Service ("Terms") constitute a legally binding agreement between you ("User") and [SHAOJIN technology Limited] ("OLZO," "we," "us"). By accessing or using the OLZO NOTE hardware ("Hardware") and the OLZO mobile application ("App") (collectively, the "Service"), you agree to be bound by these Terms.

    2. Legal Compliance & Recording Consent

    IMPORTANT NOTICE: The Hardware is an audio recording device. Laws regarding audio recording and wiretapping vary significantly by jurisdiction (e.g., "One-Party Consent" vs. "All-Party Consent" states in the U.S.).

    • Your Responsibility: You are solely responsible for complying with all applicable local, state, federal, and international laws regarding the recording of conversations.
    • Consent: You represent and warrant that you will obtain all necessary consents from all parties involved before initiating any recording.
    • Indemnification: You agree to indemnify and hold OLZO harmless from any legal claims or liabilities arising from your failure to obtain proper consent.

    3. Hardware & Amazon Sales

    Our Hardware is currently sold via Amazon North America.

    • Amazon Policies: All shipping, initial returns, and payment processing for Hardware are subject to Amazon's Terms and Conditions and Amazon's Return Policy.
    • Limited Warranty: OLZO provides a one-year (1-year) limited warranty for manufacturing defects. For claims beyond Amazon's return window, please contact our support.
    • Separation of Services: A hardware return via Amazon does not entitle you to a refund for digital "Extra Minutes" consumed within the App.

    4. Service Credits

    • Monthly OLZO Minutes: Each OLZO NOTE is allocated a recurring monthly quota (currently 1,200 minutes). This quota refreshes to 1,200 minutes on the 1st of every month. These minutes do not roll over and will expire at the end of each calendar month.
    • Device Binding Requirement: OLZO Minutes are only accessible and usable when an active OLZO NOTE hardware device is bound to your account. If the device is unbound or returned, the availability of OLZO Minutes may be suspended or terminated.
    • Extra Minutes: Purchased packs are valid for 365 days from the date of purchase. If you purchase an additional Extra Minutes pack before your existing balance expires, the expiration date for your entire unexpired balance will be reset to 365 days from the date of the latest purchase.
    • Non-Refundable Policy: All purchases of Extra Minutes are final. To the maximum extent permitted by law, Extra Minutes are non-refundable and non-exchangeable once the purchase is completed, regardless of whether any portion of the minutes has been consumed.
    • Modification Rights: OLZO reserves the right to modify minute quotas, pricing, and validity periods at its sole discretion. Any such modifications will be effective immediately upon posting the updated Terms within the App or via an in-app announcement. Your continued use of the Service constitutes acceptance of the new terms.

    5. User Content & Intellectual Property

    • Your Ownership: You retain all ownership rights to your original audio and the text (scripts/summaries) generated by the App.
    • License to OLZO: You grant OLZO a limited, non-exclusive license to process, store, and transmit your content (including to U.S.-based AI providers like OpenAI, Anthropic, and Google) solely to provide the service.
    • User Responsibility: You are responsible for the legality and accuracy of the content you record and store.

    6. Disclaimer of Warranties ("As-Is")

    THE SERVICE IS PROVIDED ON AN "AS-IS" AND "AS-AVAILABLE" BASIS. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, OLZO DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT:

    1. THE AI-GENERATED TRANSCRIPTS, SUMMARIES, OR TRANSLATIONS WILL BE 100% ACCURATE, COMPLETE, OR ERROR-FREE.
    2. THE SERVICE WILL BE UNINTERRUPTED, SECURE, OR AVAILABLE AT ANY PARTICULAR TIME OR LOCATION.
    3. ANY CONTENT EXPORTED TO THIRD-PARTY PLATFORMS (E.G., NOTION) WILL REMAIN ACCESSIBLE, SECURE, OR PERSISTENT. OLZO IS NOT RESPONSIBLE FOR THIRD-PARTY SERVICE FAILURES.

    7. Limitation of Liability

    TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT SHALL OLZO, ITS AFFILIATES, OR ITS SERVICE PROVIDERS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING WITHOUT LIMITATION, LOSS OF PROFITS, DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES, ARISING OUT OF OR IN CONNECTION WITH YOUR ACCESS TO OR USE OF THE SERVICE. IN NO EVENT SHALL OLZO'S TOTAL LIABILITY TO YOU FOR ALL CLAIMS EXCEED THE TOTAL AMOUNT PAID BY YOU TO OLZO FOR THE SERVICE IN THE SIX (6) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

    8. Export Control & Eligibility

    You represent and warrant that you are not located in a country subject to a U.S. Government embargo and are not listed on any U.S. Government list of prohibited or restricted parties.

    9. Governing Law & Arbitration

    • Governing Law: Laws of the Hong Kong Special Administrative Region.
    • Dispute Resolution: Any dispute shall be resolved through binding arbitration at the Hong Kong International Arbitration Centre (HKIAC).
    • CLASS ACTION WAIVER: YOU WAIVE ANY RIGHT TO PARTICIPATE IN A CLASS-ACTION LAWSUIT. DISPUTES WILL BE RESOLVED ON AN INDIVIDUAL BASIS ONLY.